Frequently Asked Questions

We offer flexible order quantities to suit your needs. Free samples are available for evaluation, and trial orders are welcome. We believe in building long-term partnerships, so we're happy to start with whatever quantity works for you.

Yes! We offer free samples for serious buyers. Simply fill out our contact form or message us on WhatsApp with your requirements. Samples are shipped via DHL or FedEx within 3-5 days.

You can place an order by contacting us via WhatsApp, email, or our contact form. Share your product requirements, quantity, and shipping destination. We'll provide a quote within 24 hours.

Yes, we offer complete white-label services including custom packaging, labeling, and formulation. Contact us to discuss your branding requirements.

Grade A beans are 15-20 cm long with 25-35% moisture content and 1.3-2.7% vanillin — ideal for gourmet culinary use. Grade B beans are 10-15 cm with less than 25% moisture — perfect for extract production. Both grades undergo the same 6-9 month curing process.

We supply V. planifolia (Bourbon vanilla), the primary variety known for its rich, creamy flavor profile with optimal vanillin content (1.3-2.7%).

Absolutely! We specialize in custom formulations. You can specify vanillin concentration (1.0-3.0%), sugar content (0-65%), viscosity, and other parameters. We'll create a sample for your approval before production.

Every batch undergoes gas chromatography testing for vanillin content, moisture analysis, and sensory evaluation. We maintain detailed batch records and can provide Certificate of Analysis with every shipment.

Our Grade A vanilla beans have vanillin content ranging from 1.3% to 2.7%. Grade B beans range from 1.3% to 2.2%. We can provide lab test results for every batch.

We ship via DHL, FedEx, or air cargo for smaller orders. For larger shipments, we offer sea freight options. FOB Semarang, Jakarta, or Surabaya, CIF, and DDP incoterms are available.

Air freight typically takes 3-7 days worldwide. Sea freight takes 2-4 weeks depending on destination. Express courier (DHL/FedEx) can deliver in 3-5 days.

Every shipment includes: Certificate of Analysis (CoA), Phytosanitary Certificate, Certificate of Origin (COO), Quality Statement Letter, Halal Certificate, Packing List, and Commercial Invoice.

We export to 20+ countries including UAE, Australia, USA, UK, France, Germany, Japan, Singapore, and many more. Contact us to confirm availability for your specific location.

We accept T/T (bank transfer), L/C (Letter of Credit), and PayPal for smaller orders. Standard terms are 30-50% deposit with balance before shipping. New customers may be required full upfront payment.

We offer competitive volume pricing. The more you order, the better the per-kg rate. Contact us with your estimated annual volume for a custom pricing proposal.

Our quoted prices are typically FOB Semarang, Jakarta, or Surabaya. Shipping costs depend on your location, order volume, and preferred shipping method. We'll provide a detailed quote including all costs.

We guarantee that our quality-to-price ratio is competitive. If you find a certified supplier with equivalent quality and documentation at a lower price, we'll match it.

Our facilities follow Food Safety Standards. All products are Halal certified. We provide phytosanitary certificates for all exports. Additional documentation available upon request.

Some of our products are available in Sustainably Sourced certified variants. Contact us to discuss certification requirements for your specific market.

Yes, our products meet US import requirements. We can provide additional documentation as needed for US import compliance.

Pricing depends on grade, volume, and contract terms. Contact us with your requirements for a competitive quote within 24 hours.

Yes, we can supply consistent monthly volumes well beyond 100kg. We maintain inventory to ensure year-round availability. Contact us to discuss your volume requirements.

Yes, we offer quarterly and annual supply contracts with fixed pricing and priority allocation. Long-term partners receive preferential pricing and guaranteed supply.